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Community Guidelines
This community has been created so that you can exchange ideas, get support and meet others who share a common interest. Here are some guidelines: Keep your posts relevant to the forum category. Please be respectful of others and don’t sweat the small stuff. Please do not post any personal information or photos that you…
Scaling product feedback for product managers
Scaling Product Feedback for Product Managers 10 minute read Mel Attia March 2, 2021 Over the years, we have seen at Vanilla the real power of customer communities in helping organizations at the tops of their fields through product feedback and innovation. From uncovering unusual ways customers are using products to…
🚀 Just Launched: Machine Translation for Knowledge Base
Victoria Burt July 8, 2021 Integral to great support for a global business is ensuring they have access to help and documentation regardless of the language they speak. But manually translating all your content is a lot of effort, and one that most companies don’t have the resources for. That’s why we’ve introduced Machine…
Building (and Sustaining) a Successful Online Community
Community isn’t a one and done kind of thing. It takes time and it takes effort. As community builders ourselves, we know this firsthand. But let us tell you a secret… it doesn’t have to be hard! To get the tips of the trade, we teamed up with ChurnZero to host a conversation with Shauna McClemens, Community Strategist at…
#TipTuesday: Did you know we had a Jira Integration?
Did you know that we launched a Jira integration this past year? I've been at Vanilla and now Higher Logic for nearly 8 years and I have lost track of how many times I was asked if we supported a Jira integration so to say I was happy when we released this feature would be an understatement. Per Atlassian, over 65000…

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Submit product feedback and ideas and enhancements
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The latest updates and news from our team to you.
Tips & Best Practices
Share your best tips and best practices here with your peers.
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A place to introduce yourselves and connect with other community members.
Q&A Central
Q&A Product Support.
Vanilla Knowledge
Q&A, Ideation, Product Updates and discussion related to the Vanilla Knowledge module.

Community Events

The 7 Benefits of Highly Effective People
LIVE THE 7 HABITS® TO CREATE DRAMATIC CHANGE IN YOUR LIFE. Renowned as the world’s premier personal leadership development and training program, The 7 Habits of Highly Effective People® Signature Edition 4.0, aligns the timeless principles of effectiveness with the relevancy of today’s practices as well as modern…
The 13 Behaviors of High-Trust Leaders
ACCELERATE PERFORMANCE BY BUILDING TRUST IN LEADERSHIP The 13 Behaviors® of High-Trust Leaders is a highly interactive workshop that engages leaders at all levels identifying and closing the “trust gaps” within their organizations. When a trust gap exists, everything takes more time and costs more money. Trust-related…
The 5 Choices to Extraordinary Productivity
MOVE FROM BEING BURIED ALIVE TO EXTRAORDINARY PRODUCTIVITY When we deliberately pay attention to the most important things amidst the distractions, we can harness the opportunities and technologies available today and soar to innovative heights. The difference between sinking and soaring is our ability to make wise…
The 7 Habits for Managers - Essential Skills and Tools for Leading Teams
ESSENTIAL SKILLS AND TOOLS FOR LEADING TEAMS Change ineffectiveness to effectiveness with The 7 Habits for Managers®. The 7 Habits® can not only help you to better manage yourself, but learn to lead others and unleash team potential. Attend this powerful FranklinCovey two-day workshop and discover the same transforming…

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Submit a customer story?

We love hearing about all of the cool ways you are using our product. If our product has made an impact in your organization or a positive impact to your customers, we'd love to hear and share your story with the community. Perk: $50 Amazon Gift Card once story is published.

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Announced Discussions

Examples of Case Escalations
Various examples of case escalations.
Creating a success plan for your community.
Today's Tip Tuesday is about creating a success plan for your community. A success plan outlines your community's goals and objectives. This will help provide a roadmap for growth and development. A success plan will help community members understand what they can expect to achieve and how they can contribute to the…
Rich Text Editor
Youtube: Instagram: Twitter: Vimeo: Brightcove: Kaltura: Soundcloud: Drag and drop photos: And attachments Code Blocks: <Code Language="VB" Kind="method decl"> <![CDATA[Private $PrivateVariable$ As $PropertyType$ Public Property $PropertyName$() As $PropertyType$ Get Return $PrivateVariable$ End Get Set(ByVal…
How Tools Like ChatGPT Are Being Evaluated for Customer Success
It’s Good. Scary Good. What Generative AI Is Does ChatGPT (and its rising number of competitors) really warrant the excitement? For those who sat on the waiting list long enough to get hands-on with it, the answer has generally been yes. No, it’s not perfect, but it’s impressive. And it’s only going to get better from…
Scaling product feedback for product managers
Scaling Product Feedback for Product Managers 10 minute read Mel Attia March 2, 2021 Over the years, we have seen at Vanilla the real power of customer communities in helping organizations at the tops of their fields through product feedback and innovation. From uncovering unusual ways customers are using products to…

Recent Discussions

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What It Takes to Be a Great Community Manager with Izzy Neis
A company decides it’s finally time to build an online community. They buy the software, set up a forum, run a few launch campaigns. Then comes the big question: “Who’s going to manage this thing?” Someone in marketing raises their hand. Maybe a support team member gets voluntold. Or, worst case, Bob—who already has three…
We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community, and how you can too. Our Feedback Process Needed More Structure Before adopting our own ideation features, our approach to handling customer feedback wasn’t exactly structured. Requests often jumped directly to our founders or…
This is a test
I am creating a test with lots of info to test something please let me test. I am creating a test with lots of info to test something please let me test.I am creating a test with lots of info to test something please let me test.I am creating a test with lots of info to test something please let me test.I am creating a…
Examples of Case Escalations
Various examples of case escalations.

Recent Answers

Import account job is success but account is imported
Account import is a success and we got response code 200 also but accounts were not imported into Saviynt. Here is the API response and Importaccountjson:
Testing Zendesk Sync
Two way sync
how do you do X
[Make sure to upload your file to (filehostingprovider.com) if greater than 100mb]
I was over-billed?
I was billed twice the amount it was supposed to be on my first invoice. What do I do?

Member of the month!

Olivier is our member of the month for their contributions to the community. Reach out to them and say hi!

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