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🚀 Just Launched: Machine Translation for Knowledge Base
Victoria Burt July 8, 2021 Integral to great support for a global business is ensuring they have access to help and documentation regardless of the language they speak. But manually translating all your content is a lot of effort, and one that most companies don’t have the resources for. That’s why we’ve introduced Machine…
I was over-billed?
I was billed twice the amount it was supposed to be on my first invoice. What do I do?
Company XYZ has Acquired Company DEF!
Yes, exciting stuff - I hope everyone is excited for a lot of painful work integrating systems only to be let go at the end. Should be fun.
New Release Notes
New: Rich Editor Whole new posting UI, built from the ground up, that replaces the Advanced Editor. Available as an addon so you can transition at your own pace. Features rich embeds from popular content sites like YouTube, Twitter, and more. Generates generic rich embeds from any publicly accessible website. Intuitive…

Zapier Trigger - Points Earned
Zapier Trigger - Points Earned You can now log user points in 3rd party tools such as Rybbon, Pointagram and more, to allow users to monetize points and earn rewards for their community contributions. This new trigger allows you to create your own workflows with Zapier as shown below.
Autocompletes for Chart Filters, Guest CTA for Groups
Autocompletes for Chart Filters Chart filters have been added to include search autocompletes, allowing you to select available options for each filter. This will reduce complexity and human error when inputting filtering options as it will only show you all valid inputs. Guest CTA on Group Pages We have added a Call to…
Per User, Discussion, Article Analytics Drill Downs
Per Discussion Analytics Drill Downs You can now get analytics insights and metrics on individual discussions. Understand how engaged community members are with a specific post, see how important announcements are received, and how ideas trend overtime using a dashboard that shows you how many views it has gotten, who is…