Analytics Overview
Available on certain plans as an add-on, Advanced Analytics give you further insights into your community.
- Metrics: Metrics a single number that quantify something for the selected time range.
- Leaderboards: Leaderboards are tables showing the ranking of specific items for the selected time range. The “previous” rankings are calculated using the rankings of the previous time range.
- Graphs: Graphs can come in multiple forms! Line, Area, Pie chart and Bar graphs use the selected time range to group the fetched information. Pie charts represent multiple values for the whole selected time range.
Analytics Sections
Engagement
Metrics
- Posts Positivity Rate: Number of posts having a positive reaction divided by the number of posts having a negative reaction.
- Average Time to First Comment: Average amount of time it took for discussions to have their first comment.
Leaderboards
- Members by Accumulated Reputation: Members ordered by the highest sum of reputation point accumulated.
- Discussions with Most Comments: Discussions ordered by highest number of comments made in it.
- Discussions with Most Positive Reactions: Discussions ordered by highest sum of positive reactions given to them.
- Discussions with Most Negative Reactions: Discussions ordered by highest sum of negative reactions given to them. This leaderboard will only be displayed if negative reactions are in use.
Graphs
- Participation Rate: Number of distinct members that viewed a page on the forum vs the number of visits by distinct users.
- Sentiment Ratio: Number of posts having a positive reaction vs the number of posts having a bad reaction.
- Visits per Active User: Number of visits divided by the number of active users.
- Average Posts per Active User: Average number of created posts grouped by active users.
- Average Comments per Discussion: Average number of created comments grouped by discussions.
- Average Posts per Active Users: Number of posts divided by the number of active users.
Traffic
Metrics
- Page views: Number of pages viewed.
- Active Users: Number of active users.
- Visits: Number of visits. Including guests.
Leaderboards
- Discussions with Most Views: Discussions ordered by the highest number of accumulated views.
Graphs
- Active Users: Number of users that logged in to the community.
- Visits: Number of visits. Including guests.
- Unique Visits by Role Type: Number of visits, from registered users, grouped by role types.
- Page Views: Number of total page views.
- New Users: Number of all new registrants to the community.
Posting
Metrics
- Discussions: Number of discussions created.
- Comments: Number of comments created.
- Contributors: Number of distinct members who created a post.
Leaderboards
- Users with Most Posts: Members ordered by the highest number of post created.
- Users with Most Discussions: Members ordered by the highest number of discussions created.
Graphs
- Discussions: Number of discussions created.
- Comments: Number of comments created.
- Posts: Number of posts created.
- Posts by Type: Number of created posts grouped by posts type.
- Posts by Category: Number of created posts grouped by categories.
- Posts by Role Type: Number of created posts grouped by role types.
- Contributors: Number of distinct members having created a post.
- Contributors by Category: Number of distinct members, having created a post, grouped by categories.
- Contributors by Role Type: Number of distinct members, having created a post, grouped by role types.
Q&A
When multiple lines are displayed, the series are stacked, i.e. the values on the Y axis are a cumulative total for each point.
Metrics
- Questions Asked: Number of questions asked.
- Questions Answered: Number of questions answered. Questions created outside of the time range are counted.
- Answers Accepted: Number of answers accepted. An answer can be accepted by either the creator of the question or a moderator/administrator.
- Average Time to Answer: Average amount of time it took for questions to have their first answer. Questions that have no answers are not counted.
- Average Time to Accept: Average amount of time it took for questions to have an accepted answer. Questions without an accepted answer are not counted.
Leaderboards
- Questions with Most Views: Questions ordered by the highest number of accumulated views.
- Users with Most Answers: Members ordered by the highest number of answers created.
- Users with Most Accepted Answers: Members ordered by the highest number of answers created and then accepted as the best answer.
Graphs
- Questions Asked: Number of questions created.
- Questions Answered: Number of questions having at least one answer.
- Accepted Answers: Number of answers accepted.
Analytics Lexicon
- Active User: User that are logged in.
- Post Type: The post types are discussion and comments.
- Role Type: There are 4 existing role types and they match the highest permission level that a user has.
- admin: Administrator -> Garden.Settings.Manage
- cm: Community Manager -> Garden.Community.Manage
- mod: Moderator -> Garden.Moderation.Manage
- member: Everything else
